Refund Policy

Digital Products

Due to the digital, immediately-downloadable nature of AlienCloud's digital products and systems, all sales are generally considered final once the download has been accessed. We provide clear descriptions and product previews to help you make an informed decision before your purchase.

Exceptions and Support

We want you to be successful with our systems. If you experience technical issues downloading the product, accessing the files, or if you believe you were charged in error, please contact us immediately. We will work with you to resolve technical issues promptly. Refund requests made within 14 days of purchase that involve unresolved technical defects or duplicate charges will be honored.

Payment Processing

Your payment is processed by Paddle, our Merchant of Record. Approved refunds are issued directly back to your original payment method via Paddle. Please allow a few business days for the funds to reflect in your account once processed.

How to Request a Refund

To request a refund or report a purchase issue, please reach out via our Contact Page. Please include your transaction ID (which can be found in your receipt email from Paddle) to help us locate your order quickly.